IT Operations Specialist

If you haven’t come across Nordic Knots before – they’re one of those rare brands that combine strong product, sharp aesthetics and serious growth. Built out of Stockholm, scaled globally (with the US as their main market), and now on a journey towards becoming a leading design authority in the home.

Behind that? A fairly complex system setup that needs to run smoothly, every single day. That’s where you come in.

The role:
You’ll take ownership of IT Operations and Business Central that works across the business, not just technically, but in practice.

That means:

• Being the go-to person when something breaks (and making sure it doesn’t happen again)
• Supporting teams across customer service, logistics, finance and commercial
• Monitoring, troubleshooting and improving flows across ERP, payments, warehouse and internal tools
• A big part of the role is hands-on support (around 70%), especially early on. But the expectation is that you gradually move into improving and optimising how everything works together.

What you’ll actually do:

• Own day-to-day system support and troubleshooting across the stack
• Monitor error logs and proactively fix issues before they escalate
• Support internal teams in getting the most out of their tools
• Improve processes and remove manual workarounds
• Work closely with developers, vendors and partners on integrations
• Help build structure, documentation and long-term stability

You’re probably someone who:

• Has worked hands-on with Business Central (or similar ERP)
• Understands how systems connect to real-world operations (orders, payments, logistics)
• Is comfortable being the person people go to when things don’t work
• Enjoys solving messy, real problems – not just clean technical tasks
• Curious about how tools and automation can improve workflows over time
• You don’t need to be a developer. But you’re curious, maybe already exploring tools like Claude or similar, and interested in how systems can become smarter over time. Experience from e-commerce, retail or product-based companies will help a lot.

Why this role?
Because you’ll:

• Sit at the center of how the business operates day-to-day
• Work closely with multiple teams, not in a silo
• Have real ownership over a critical part of the company
• Join a brand that’s already successful, but still early in how it scales its systems

Practical:

• Based on-site in Stockholm (HQ at Birger Jarlsgatan)
• Full-time
• Part of a growing international team across Sweden, US and UK