We are currently looking for a Customer Experience Specialist to support our client, a SaaS company working with B2B aviation chartering. You’ll be listening to, understanding, and deepening their customers' engagement with the brand and products, providing analytical evidence of the strengths and weaknesses that can kick it on or drag it down. Practical experience is required for turning data into tangible action as well as a track record of delivering best in class customer experiences to drive and ensure retention.
Projects you’ll be diving in to:
Establishing CX processes throughout the business and leverage existing technologies to create personal, relevant and engaging customer experiences.
Develop and gather data from all touchpoints across the customer journey.
Collaborate with the marketing & CX team to develop audience and segmentation strategies as well as activation/retention for growth purposes.
Manage and conduct research projects designed to help better understand the hearts and minds of members and customers.
Reviewing and implementing customer data and analytics tools and processes.
Analyze metrics to identify friction points in the customer experience and define action points to improve.
Starting as soon as possible, 80-100% capacity. Location is flexible as long as time-zone accommodations can be made.